Troubleshooting
Clients do not get the emailsFirst check in Tickabell › Emails whether the email shows “Email sent”. If it shows “Not sent”, the website cannot send mail. If it was sent, it is most often in the client's spam folder or the address is wrong.The emails go to “Spam”The most common causes are a sender address from a free mail service, sending without SMTP and missing SPF or DMARC records. Fix them in this order.The form shows no free timesThe free times come from the team member's working hours, minus what is taken, the days off and the booking rules. Check them in this order.A team member or a service does not show in the formA team member is shown if they are published, accept online bookings and offer at least one service. A service is shown if it is published and at least one person offers it.Reminders arrive lateReminders are sent by WordPress's WP-Cron, which runs only when someone opens the website. If the website has few visits, the reminders are late. The fix is a real Cron job on the hosting.The SMS are not sentCheck that SMS reminders are switched on, that the API key is correct and that the SMSAPI.bg account has credit. Then send a test SMS.The card payment does not go throughMost often the keys or the webhook are from different modes, test and live, or the details for Ordinance N-18 are missing. Check them in Tickabell › Settings › Payments.The client has paid, but the appointment is still awaiting paymentMost often Stripe cannot notify the website because the webhook is missing or wrong. With BORICA open the booking and click “Check the payment in BORICA”.The app does not get notificationsCheck that notifications for Tickabell are allowed in the phone's settings. In the app, in “Manage” › “Notifications”, you see whether they are on.The QR code for the app does not workThe code works once and for ten minutes. Reload the Appointments › Mobile app page for a new code and scan it straight away.Appointments do not appear in Google CalendarCheck that the calendar is shared with the service email with permission to make changes to events, and that the calendar ID is pasted in the team member's profile.The form looks different in my themeThe theme may add its own styles and width. With classic themes such as Divi or Astra, in Tickabell › Settings › General choose “Plugin template – full width (recommended)” for “Team & booking pages”.The licence shows “No licence”The website does not have an activated key yet. Take the key from the portal, in “Websites” › “Key and plugin”, and paste it in Tickabell › Licence.