How is a paid amount refunded when an appointment is cancelled?
If the client cancels early enough, the payment is refunded by itself. How early you set in “Refund if the client cancels (hours before)”. When you cancel the appointment, the payment is always refunded.
Where: Tickabell›Settings›Payments›Refund if the client cancels (hours before)
What is here
- The client cancels in time: the payment is refunded to the card automatically.
- The client cancels later: the payment stays with you.
- You cancel: the payment is always refunded.
- Manual refund: in the booking press the “Refund” button with the amount. The money reaches the client within a few days.
Good to knowOn a refund Tickabell issues a storno document if you have switched on Ordinance N-18. If you have issued an advance invoice, also issue a credit note for the refunded amount.
Related articles
- How do I record a refund I have made?
- How do I issue a credit or debit note?
- How do I cancel an appointment and what does the client get?
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