Effective from 13.11.2026
Българска версия · This is a translation for convenience. If it differs from the Bulgarian text, the Bulgarian text prevails.
1. Subject and parties
1.1. These terms of service (the “Terms”) govern the relationship between Домеско ЕООД (Domesko Ltd.), UIC 207716933, registered office Sofia, ul. "5028-ma", 17, D, email [email protected], phone +359 877 794 069 (the “Provider”, “we”), and the person who uses Tickabell (the “Client”).
1.2. The Terms are an integral part of every contract between the Provider and the Client for a Tickabell subscription and for building a website. Where the parties have agreed otherwise in writing, their agreement applies.
1.3. the Data Processing Agreement and the Privacy Policy are an integral part of the Terms.
2. Definitions
- Tickabell – the online booking system, including the Plugin, the App and the related services of the Provider.
- The Plugin – the WordPress extension installed on the Client’s Site.
- The App – the mobile app Tickabell for Business for iPhone and Android, with which the Client and their Team manage their bookings.
- The Client’s Site – the WordPress website on which the Plugin is installed, and the hosting it runs on.
- The Subscription – the Client’s right to use Tickabell for a monthly or yearly price, together with updates and support.
- The Team – the Client’s employees and associates to whom the Client gives access to Tickabell.
- End clients – the people who book appointments with the Client.
- The Paid period – the period for which the Client has paid the Subscription: one month for a monthly Subscription or 12 months for a yearly one.
- The Client portal – clients.tickabell.com, from which the Client manages their contract with the Provider.
- In writing – also by email and through the Client portal.
3. Who may use Tickabell
3.1. Tickabell is intended for professional use. A Client may be a trader, a legal entity, a self-employed professional, a craftsman or another person who uses Tickabell for their business or professional activity, including an activity that is just starting.
3.2. By accepting the Terms, the Client declares that they use Tickabell for such an activity and not as a consumer for personal needs. If the Client is nevertheless a consumer under the Bulgarian Consumer Protection Act, the mandatory provisions of that act apply in their favour.
3.3. The Client is responsible for having the right to carry out the activity for which they use Tickabell and for carrying it out lawfully.
4. Conclusion of the contract
4.1. The Client orders the Subscription by registering in the Client portal and adding the details of their business and site. By exception, the Subscription may also be ordered orally, by email or through the form on tickabell.com; the Provider then confirms the Client’s details, the price and the payment method in writing.
4.2. The contract is concluded when the Client expressly accepts the Terms (for example with a checkbox when registering in the Client portal or with a reply by email) or pays the first invoice, whichever comes first. The contract is for an indefinite term (section 17).
4.3. Statements made electronically have the force of written statements under the Bulgarian Electronic Document and Electronic Trust Services Act.
4a. Client portal
4a.1. The contract is managed from the Client portal at clients.tickabell.com: the business details for invoices, the sites and licence keys, choosing and changing the plan, payments and invoices, the people with access, stopping the subscription and correspondence with support.
4a.2. Access is with an account: email, password, confirmed email and a second code at every sign-in (by email or with an authenticator app). The Client keeps the password and codes secret, does not share them and is responsible for actions taken by the accounts with access to their business. If they suspect unauthorised access, they notify the Provider immediately.
4a.3. The Client gives and removes access for people of their business with one of two roles: “Administrator” – everything, including keys, payments and people; “Accountant” – only invoices, payments and the correspondence about them. A business always has at least one Administrator. One account may manage several businesses.
4a.4. A licence key is issued for one site address and is valid for that site and one test copy of it. The Client keeps it like a password and does not give it to third parties.
4a.5. Actions in the Client portal – accepting the Terms, choosing a plan, stopping the subscription, requests and replies – have the force of written statements of the Client (point 4.3). The Provider keeps a record of them.
4a.6. If the Client portal is temporarily unavailable, the Client may do the same by email to [email protected].
5. The service
5.1. The Subscription includes:
- the right to use the Plugin on one Client’s Site, for one business, regardless of the number of its employees and locations;
- the App for the Client and the Team;
- the initial installation and setup of Tickabell on the Client’s Site;
- updates of the Plugin and the App – new features, fixes and security updates;
- support in Bulgarian and English as set out in section 11;
- all features the Provider offers at the time, without additional packages.
5.2. The Subscription does not include: the Client’s hosting, domain and email; SMS messages; the fees of payment providers (Stripe, banks, BORICA); building a website; the content of the Site; accounting, tax and legal advice; custom development. These are arranged separately between the Client and the relevant provider or under a separate offer of the Provider.
5.3. Each separate business or separate website requires a separate Subscription.
5.4. The Provider develops Tickabell and may add, change and improve its features. If the Provider decides to remove a significant feature the Client uses, it notifies the Client at least 30 days in advance. Within that period the Client may terminate the contract and receive back what was paid for the full months after termination.
6. Technical requirements and the Client’s obligations for the Site
6.1. For the Plugin to work, the Client’s Site must meet the requirements set out in the documentation (a supported version of WordPress and PHP, a secure HTTPS connection, working email).
6.2. The hosting of the Site is the Client’s choice and responsibility. The Client maintains the Site, the hosting and their other extensions and makes regular backups of the Site and the database or makes sure the hosting does.
6.3. When the Provider needs access to the Site (installation, setup, support), the Client creates a separate account for the Provider, which the Client may delete at any time. The Provider uses the access only for the purpose for which it was given.
7. Price and payment
7.1. The price of the Subscription is the one shown on tickabell.com on the date the contract is concluded, unless the parties have agreed another one in writing. The prices shown are final.
7.2. The price for a given Client does not increase during the first 12 months after the contract is concluded. After that, the Provider may change the price by notifying the Client in writing at least 30 days in advance. The new price applies from the first Paid period after that notice. If the Client does not agree, they may terminate the contract before the new price takes effect.
7.3. Prices include VAT.
7.4. The Client chooses a monthly or yearly Subscription. The yearly Subscription covers 12 months at the price shown on tickabell.com, which is lower than 12 monthly payments. The Subscription is paid in advance for the whole Paid period. The invoice is issued up to 7 days before the start of the period, and payment is due on the first day of the period.
7.4a. The Client may switch from a monthly to a yearly Subscription and back from the Client portal or by notifying the Provider. The change takes effect from the start of the next Paid period.
7.5. Payment is made from the Client portal. Payment methods: by card, with automatic payment at the start of each Paid period, which the Client can stop at any time from the Client portal; by a payment link from the invoice; by bank transfer using the details in the Client portal, stating the payment code or the invoice number. Card payments are processed by a payment service provider – the Provider does not see or store card details.
7.6. The Client agrees to receive invoices electronically. They are sent to the emails of the business’s Administrators and Accountants and are available in the Client portal.
7.7. The initial installation and setup of Tickabell are included in the Subscription. Building a website and additional services are paid under a separate offer.
8. Late payment
8.1. The Provider sends reminders of upcoming and overdue payments by email and through messages in the Plugin and the App.
8.2. If payment is not received within 28 days after the due date, the Provider may, after checking the payment and notifying the Client, stop new online bookings on the Site and access to the App. The Client keeps access to the admin panel, existing bookings, the documents under Ordinance N-18 and the export of their data.
8.3. Everything is switched back on immediately after payment.
8.4. If payment is not received within 90 days after the due date, the Provider may terminate the contract with a written notice. In that case the restrictions under point 8.2 remain until the amount due is paid.
9. Rights to the software and the trademark
9.1. The code of the Plugin, where applicable, is provided under the GNU General Public License, version 2 or later, and nothing in the Terms restricts the rights that licence grants.
9.2. The App, the servers and services of the Provider, the documentation, the licence keys, the design and the content of tickabell.com are the property of the Provider. For the term of the Subscription the Client receives a non-exclusive and non-transferable right to use them for the purposes of their business.
9.3. “Tickabell” is a trademark. Without written permission it may not be used for modified versions of the Plugin, for sale or distribution, for names, domains or in a way that suggests a connection with the Provider.
9.4. The licence key is personal to the Client. The Client may not share it, transfer it or use it for more than one business and Site, circumvent its check or attempt to access the Provider’s systems without right.
9.5. If the code of the Plugin on the Site has been changed by the Client or by third parties, the Provider is not responsible for how it works and may refuse support until the changes are removed.
10. Data
10.1. The data of the Client and of the End clients belong to the Client and are stored on the Client’s Site, on the Client’s hosting. The Client can export them at any time.
10.2. The Client is the controller of the personal data of the End clients and of the Team. The Client is responsible for the legal basis for processing them, for informing the End clients (a privacy policy on their own site), for the consents to marketing messages and for how long the data are kept.
10.3. Where, in performing the contract, the Provider has access to personal data processed by the Client, the Provider acts as a processor under the Data Processing Agreement.
10.4. The data the Provider processes as a controller (about the Client as its client, for invoicing and for licences) are described in the Privacy Policy.
11. Support
11.1. Support is in Bulgarian and English, through the “Requests” section of the Client portal, by email at [email protected] and by phone at +359 877 794 069, on working days from 9:00 to 18:00 (Bulgarian time). Requests by email and in the portal are shared – the reply is visible in both places.
11.2. The Provider aims to reply by the end of the next working day. Problems that prevent End clients from booking take priority.
11.3. Support includes help with use, fixing errors in Tickabell and assistance with setup. It does not include fixing problems caused by the hosting, by other extensions or themes, by changes to the code or by third parties, nor changes to the content or design of the Site.
12. Availability
12.1. The Plugin runs on the Client’s hosting, so the availability of online booking depends on the hosting.
12.2. The Provider aims to keep its servers (licences, updates, App notifications) running without interruption. If these servers are interrupted, online booking on the Site keeps working. The Provider gives advance notice of planned interruptions where possible.
13. Obligations of the Client
The Client undertakes:
- to provide accurate data and keep it up to date;
- to enter accurate services, prices, working hours and conditions and to be responsible for them towards the End clients;
- to comply with the laws applicable to their activity, including tax and accounting obligations, Ordinance N-18 and the rules on personal data and commercial communications;
- not to use Tickabell for unlawful purposes, for unsolicited messages (spam) or in a way that threatens the security of Tickabell or of third parties;
- to keep their passwords secret, to give access only to people they trust and to remove it when someone leaves.
14. Documents under Ordinance N-18, invoices and taxes
14.1. Tickabell provides tools for sales documents, reversal documents, the audit file for the National Revenue Agency, invoices and notes. The Client and their accountant are responsible for the correct settings (company details, VAT rates, legal grounds), for registering the online shop with the National Revenue Agency, for issuing cash receipts where required and for submitting data on time.
14.2. The Provider keeps these features in line with the requirements published by the National Revenue Agency and notifies Clients of significant changes. The Provider does not give accounting, tax or legal advice.
15. Third-party services
Tickabell connects to services that the Client chooses and uses under their own contract: hosting, email, Google Calendar, Stripe, BORICA and banks, SMS providers, Cloudflare and others. These services are provided by the respective providers on their terms, and the Provider is not responsible for how they work, their prices or changes.
16. Liability
16.1. The Provider is liable for damage it caused intentionally or through gross negligence, in accordance with the law.
16.2. In all other cases, the Provider’s liability to the Client for all damage related to the contract is limited to the amount the Client paid for the Subscription in the 12 months before the event that caused the damage.
16.3. To the extent the law allows, the Provider is not liable for lost profits, lost clients or bookings, loss of reputation and other indirect damage, nor for damage caused by: the Client’s hosting; third-party services; incorrect data or settings entered by the Client; changes to the code of the Plugin; lack of backups; unauthorised access due to a password the Client did not keep safe; force majeure.
16.4. The Client is liable to the Provider for damage caused by a breach of the Terms, including unlawful use of Tickabell.
17. Term and termination
17.1. The contract is for an indefinite term. There is no minimum term and no penalty for termination.
17.2. The Client may terminate the contract at any time – by stopping the subscription in the Client portal or by a written message. Termination takes effect at the end of the current Paid period; until then Tickabell remains active with all its features. Automatic card payment stops from the moment of termination.
17.3. When the Client terminates, amounts already paid are not refunded – neither for a monthly nor for a yearly Subscription. Tickabell remains active until the end of the paid Paid period.
17.4. The Provider may terminate the contract with 30 days’ written notice and refund what was paid for the full months after termination.
17.5. The Provider may terminate the contract without notice if the Client materially breaches the Terms – for example uses Tickabell for unlawful purposes, circumvents the licence check or threatens the security of Tickabell or of third parties.
17.6. If the Provider stops offering Tickabell, it notifies Clients in writing at least 60 days in advance and refunds what was paid for the full months after it stops.
17.7. After termination, the App, updates and support stop. The Plugin, the bookings and the data remain on the Client’s Site, but the Provider is not responsible for how the Plugin works or how secure it is without updates. Point 8.4 applies if amounts remain unpaid.
17.8. Within 30 days after termination, the Provider deletes any copies of personal data from the Client’s Site and ends its access to the Site. Accounting documents are kept for the periods required by law.
18. Building a website
When the Client orders a website, the following apply in addition to the rest of the Terms:
- the scope, deadline and price are set out in the offer, which the Client accepts in writing;
- the price of the site includes the first month of the Tickabell subscription, which starts on the day the site goes live; after that the subscription continues on the plan the Client chooses;
- the Client sends the logo, photos, texts, services and prices at once; work starts after they are received;
- one round of corrections is included, sent in one list within 7 days after the site goes live; further changes are paid at the Provider’s rates and are requested only in writing;
- the hosting and the domain are registered in the Client’s name, in the Client’s account, and paid by the Client to their provider;
- the Client guarantees that they hold the rights to the materials they provide (texts, photos, logo) and is responsible for them towards third parties;
- after full payment the Client may use the site without time limit; the theme and the shared design elements remain the property of the Provider or of their authors who license them;
- a new design or new pages outside the offer are a new order.
19. Confidentiality
The parties keep secret the information they learn about each other while performing the contract that is not publicly known, and do not disclose it without the other party’s consent, except where the law requires it. This obligation continues for 3 years after the contract ends.
20. Force majeure
Neither party is liable for non-performance caused by events beyond its control which it could not foresee or prevent – for example natural disasters, war, widespread internet or power outages, large-scale attacks on infrastructure, acts of public authorities. The affected party notifies the other without delay.
21. Changes to the Terms
21.1. The Provider may change the Terms by notifying the Client in writing at least 30 days before the changes take effect. Changes required by law or only in the Client’s favour may take effect earlier.
21.2. If the Client does not agree, they may terminate the contract before the changes take effect and receive back what was paid for the full months after termination. If they do not terminate it, they are deemed to accept the changes.
21.3. Previous versions of the Terms are provided on request.
22. Notices
Notices between the parties are sent by email or through the Client portal – from the Provider to the email the Client has given and in the Client portal, and from the Client through the “Requests” section of the Client portal or to [email protected]. The Client keeps the email in their account up to date.
23. Governing law and disputes
23.1. Bulgarian law applies to matters not covered by the Terms.
23.2. The parties try to resolve disputes by talking. If that is not possible, the dispute is decided by the competent court in Sofia, Bulgaria.
24. Final provisions
24.1. If any provision of the Terms is invalid, this does not affect the others.
24.2. The Client may not transfer their rights under the contract without the Provider’s consent.