Subscription and portal
How do I sign up to the portal?Open clients.tickabell.com and create an account with an email and a password. Confirm the email with the code you receive and fill in the business details.How do I log in to the portal with the code by email?You log in with your email and password and then enter a code. The code comes by email at every login, or you take it from an authenticator app if you have switched one on.How does the free trial work?The trial is 14 days, with no card. It starts when you paste the licence key in the plugin and the website connects. If you do not choose a plan, online booking stops until you pay.How much is the subscription and how do I pay?The subscription is €36 a month or €360 a year, VAT included. You pay in the portal, in “Payments and invoices”, by card or by bank transfer. There is no fixed term and you can cancel at any time.Where are my invoices from Tickabell?In the portal, in “Payments and invoices”, under “Invoices”. An invoice is issued for every payment and also comes by email.How do I connect my website to the portal?In the portal, in “Websites”, click “Add website” and enter the address. Take the key from “Key and plugin” and paste it in the plugin, in Tickabell › Licence.How do I move the licence to another website?In Tickabell › Licence on the old website click “Release this site”. Then paste the same key in the new website. If the website's address changes, write to us in “Requests” so that we change the address on the key.How do I give a colleague access to the portal?In the portal, in “People”, click “Invite a person”, enter their email and choose a role. They get an invitation by email.How do I write to Tickabell from the portal?In the portal, in “Requests”, click “New request”, choose what it is about, write the message and click “Send”. We reply there and by email.What does support include?Support includes help with using Tickabell, fixing errors in Tickabell and help with the setup. It is in Bulgarian and English, on working days from 9:00 to 18:00.What happens if a payment is late?You get reminders by email and Tickabell works as usual. If the payment is 28 days late, online booking may be stopped. The appointments, the clients and the documents stay.How do I cancel?In the portal, in “Payments and invoices”, click “Stop the subscription”. Tickabell works until the end of the paid period, then new online bookings stop. There are no penalties.Which emails will I get, and how do I stop some of them?Emails about invoices, payments, the subscription and every important change to the account and the business always come, as they are part of the contract. You can stop the tips at the start and the news in “Profile” → “Notifications”.How do I delete my portal account?In “Profile”, click “Delete the account” and enter your password. The account and your access to the businesses are deleted at once and you get a confirmation email.