Getting started
The first 15 minutes: what should I set up first?Go through the setup wizard, check your team's working hours, put the booking form on a page and connect your phone. After that, clients can book appointments.How do I install Tickabell?You upload the plugin file from the “Plugins” menu in WordPress and activate it. The file is in the clients.tickabell.com portal, under “Websites”.How do I enter the licence?Paste the key from the portal in Tickabell › Licence and press “Activate”. The 14-day trial starts at that moment.What does the setup wizard do?The wizard sets up the basics in five short steps: your business, the team, the services, the rules and the emails. It opens by itself after installation.How do I run the setup wizard again?In Tickabell › Settings › General press “Setup wizard”. What you have set up so far stays.How the menu is organised: Appointments, Locations, Sales, TickabellTickabell has four menus in WordPress: daily work is in “Appointments”, people and services are in “Locations”, money and documents are in “Sales”, and the settings are in “Tickabell”.What do I see on the Dashboard?The Dashboard is the first thing you see after signing in. Tickabell adds boxes there with the most important things of the day: what is waiting for you, today's and tomorrow's appointments, who is working and how the business is doing.What does “Waiting for action” mean?It is a list of things the system cannot decide for you. Each line takes you straight to the place where you sort it out.How do I change the word “Team member”, for example to “Bay”?In Tickabell › Settings › General change the label for a team member and for the team. The new word appears in the booking form and in the menu.How do I update Tickabell?New versions appear in Dashboard › Updates like any other plugin. You update with one button.Is any data lost when I update?No. Appointments, clients, payments, documents and settings stay. An update only replaces the plugin's files.What is new in the latest version?The changes in each version are listed below, here in the Help Centre. In the plugin you find them in Tickabell › Help.How do I write to Tickabell support?From Tickabell › Support, or with the “Support” button in the bottom right corner of every Tickabell screen. We answer there and by email, usually within the working day.