Emails and SMS
Which emails does the client get, and when?The client gets an email at every step of their appointment: request, confirmation, change, cancellation, reminder and a thank-you after the visit. They are all in Tickabell › Settings › Emails.Which emails does the team get?Each team member gets an email for a new booking, when the client moves the appointment and when a booking is cancelled. The email goes to the address in “Notification email” in their profile.How do I change the text of an email?In Tickabell › Settings › Emails find the email, change the “Subject” and the “Message” and save. The variables in curly brackets are replaced with the appointment's details.How do I change the sender's name and address?In Tickabell › Settings › Emails fill in “From name” and “From email”. Use an address on your own domain, for example [email protected].How do I get a copy of the emails?In Tickabell › Settings › Emails tick “Also send team-member notifications to the admin email”. The copies go to the address in “Studio / admin email”.How do I see which emails have been sent?Tickabell › Emails lists all emails and SMS from the plugin: to whom, when, through which mail server and whether they were accepted. You search by email or subject.What do I do with emails that were not sent?Open Tickabell › Emails › Failed to send, see the reason in the entry, fix it and press “Send again”.What does the warning about SPF, DMARC and SMTP mean?Tickabell checks whether your emails will be accepted by the clients' mail services. If a record is missing or the website sends without SMTP, it shows a warning with what to add.How do I switch on SMS reminders?Register with SMSAPI.bg, top up the account and paste the API key in Tickabell › Settings › SMS. Then send a test SMS and tick “Send clients an SMS before their appointment”.How much do SMS cost and how are they paid for?SMS go through your own account at SMSAPI.bg. You top it up and pay the provider directly for each SMS sent. Tickabell takes nothing for them.Why are the SMS in Latin letters?Because that is cheaper. One SMS holds 160 characters in Latin letters but only 70 in Cyrillic, so a reminder in Cyrillic usually costs two or three SMS.How do I stop SMS being sent at night?In Tickabell › Settings › SMS tick “Do not send between 21:00 and 9:00 – wait for the morning”. SMS due at night are sent in the morning after 9:00. The option is on by default.How do I change when the reminder is sent?The email reminder is set in Tickabell › Settings › Booking rules, in “Send reminder (hours before)”. The SMS reminder has its own field in Settings › SMS.How do I connect Google Calendar?First connect the website to Google once, in Tickabell › Settings › Google Calendar. Then each team member shares their calendar with the service email and pastes its link in their profile.How do I make the JSON key in Google?In Google Cloud create a project, switch on the Google Calendar API and make a service account with a JSON key. Download the file and upload it to Tickabell. This is done once for the website.