Clients and ratings
Where do I see all clients and their history?Appointments › Clients lists everyone who has ever booked an appointment. Open a client to see their history, the team's notes and their answers from the form.How do I find the clients with a birthday this month?In Appointments › Clients choose the “Birthday this month” view.How do I find the clients who have not been back for 3 months?In Appointments › Clients choose the “Not back for 3+ months” view. These are the clients worth inviting back.How do I see the clients with missed appointments?In Appointments › Clients choose the “With no-shows” view. The “No-shows” column shows how many appointments each client has missed.How do ratings from clients work?After the visit the client gets a thank-you email with five stars. With one tap they rate from 1 to 5 and can add a comment. Only clients who really came can rate.How do I hide or show a rating?In Appointments › Ratings press “Hide from the website” next to the rating. With “Show again” you bring it back. Hide only fake or offensive ratings, or spam.How do I show ratings on the website?In Tickabell › Settings › Ratings tick “Show ratings and comments publicly”. The average rating is shown next to each service in the form, on the team page and in the profiles.How do I send happy clients to Google reviews?Paste your Google review link in Tickabell › Settings › Ratings › Review link. It is shown as a button in the thank-you email and after the rating.When is the thank-you email with the rating invitation sent?As many hours after the end of a confirmed appointment as you have set in “Thank-you email (hours after)”, for example 3. If it is 0, the email is not sent.What does “Analytics” show?“Analytics” shows how the business is doing over a chosen period: revenue, bookings, occupancy, cancellations, clients and where the bookings come from. Each number is compared with the previous period.Where do my bookings come from?In Appointments › Analytics see “Where bookings come from”: how many appointments clients booked online themselves and how many the team entered.What are my busiest times?In Appointments › Analytics see “Busiest times”. The darker a square, the more appointments start then.