The mobile app
Where do I download Tickabell for Business?Search for “Tickabell for Business” in the App Store on iPhone or in Google Play on Android. The app is free to download and works with your website.How do I connect my phone?In WordPress open Appointments › Mobile app and click “Show the code”. In the app tap “Connect a website” and scan the code.How do I connect a team member's phone?Each team member logs in to the website with their own account, opens Appointments › Mobile app and scans their own code. That way the app shows only their appointments.How do I disconnect a phone?In Appointments › Mobile app, under “Connected phones”, click “Disconnect” next to the phone. On the phone itself you end the connection from Manage › Websites.What does “Today” show?“Today” shows your upcoming appointments for the next two weeks, grouped by day. At the top you choose a location or a team member.How do I use the calendar in the app?In “Calendar” choose “Day”, “Week” or “Month”. Tap an appointment to open it.How do I confirm a request from the phone?“Requests” holds the appointments waiting for your confirmation or for payment. Open the request and tap “Confirm”. The client gets an email.How do I book or block time from the phone?Tap “New booking” in “Today” or in “Calendar”. Choose “New booking” for a client or “Block time” for a break, a doctor's visit or anything else.How do I move an appointment from the phone?Open the appointment and tap “Change the time”. Choose a new day, then a new time, and tap “Confirm the new time”.How do I add photos to an appointment?The client adds photos to an appointment when booking, if you allow file uploads. In the app you see them in the appointment, under “Files from the client”, full screen. Photos of your own work go in the portfolio.Where do I see clients and ratings in the app?In “Manage” tap “Clients” or “Ratings”. You search for clients by name, phone or email, and the profile shows the appointments and the team's notes.What does “Analytics” show in the app?“Analytics” shows, for a chosen period, the expected revenue, the bookings, the occupancy, the cancellations, the clients and the busiest times, compared with the previous period.How do I change my working hours and days off from the phone?In “Manage” › “My profile” open “Working hours” or “Days off & holidays”. The changes apply at once in the booking form.How do I change my services, prices and portfolio from the phone?In “Manage” › “My profile” open “Services & prices” or “Portfolio”. There you switch on your services, set your own price and time and upload photos.How does the owner manage the team, services and website from the phone?The owner also sees “Team”, “Services” and “Website settings” in “Manage”. There they add people and services and change the same settings as on the website.How do I change the language of the app?In “Manage”, under “Language”, choose Bulgarian or English. By default the app uses the phone's language.How do I find help in the app?In “Manage”, tap “Help”. All articles of the Help Centre are there, with search. The “?” button at the top right of a screen opens the article about that screen.