Features
Features of the online booking system
Everything you need to take bookings, remind clients, take payments and issue documents, in one system on your own website. Every feature is included in the price, with no packages and no extra charges.
Online booking
Clients book on their own, at any hour
The booking form sits on your website and shows only the times that are really free, after your working hours, breaks, days off and the time a service needs.
A few clear steps
Service, team member, day and time, contact details. On a phone it is as easy as on a computer.
Manual or automatic confirmation
Confirm each request yourself or let bookings be confirmed at once. You decide how early and how late clients may book.
Your own questions and files
Ask what you need to know before the visit, the birthday too, and let clients upload a photo or a document.
In Bulgarian and English
The form, the team profiles and the emails switch to English for foreign clients. The client can move or cancel the appointment alone.
Calendar
The whole day at a glance
Every booking from the website, the phone and the app lands in one calendar, by team member or for everyone.
Day, week, month
See the whole team or one person. Drag an appointment to move it, and drag its bottom edge to change its length.
Repeating appointments
Every 1 to 4 weeks or days, from 2 to 52 visits. Before saving you see all dates and choose which to keep.
Blocked time and waiting list
Block time for a break or anything else. When a full day frees up, the clients on the waiting list get an email.
The client one tap away
Call, message or email the client from the appointment, add an online meeting link or send the email again.
Team and locations
Everyone sees what is theirs
Each team member has a profile with photo, services, working hours and portfolio, and their own login to the system and the app.
Working hours and days off
A weekly schedule with breaks, holidays and different hours for a single date.
Own prices and duration
One person can do the same service at a different price or in a different time.
Roles
Administrator, location manager and team member. Each sees only what their role allows.
Several locations
Add a second location with its own team and services and give it a manager.
Services and prices
Services the way you really sell them
From a 30-minute haircut to a full-day rental: each service has its own price, duration and rules.
Variants
Short, medium or long hair: one service with several prices and durations.
Complexity levels
The client books, and you choose the level and the final price when you confirm.
Add-ons
Extras the client adds to the service, with their own price and time.
Categories and sections
Order the price list the way clients look for it. A service can ask for payment at booking.
Clients
Every client with their history
The client profile is made by itself from the bookings: same phone or email, same client. No registration for the client.
History and notes
Visits, missed appointments, last and next visit, and team notes that the client never sees.
Useful lists
Birthdays this month, clients who have not come for 3 months, clients with missed appointments.
Export
Download a list of clients or bookings as CSV whenever you need it.
Ratings
After the visit the client gets a thank-you and a request to rate. Happy clients are sent on to your Google reviews.
Mobile app
The front desk in your pocket
Each specialist sees their own appointments. The owner sees everything.
- A notification for every new request
You confirm it with one tap. - Day, week, month
Swipe between days and move appointments with ease. - Call, SMS, Viber, WhatsApp
Contact the client straight from the appointment. - Insights and reviews
How the business is doing, wherever you are.
Thursday, 1 October
Today · 5 appointmentsConfirmed
Confirmed
Awaiting confirmation
Confirmed
Confirmed
Emails and reminders
Fewer forgotten appointments
The client gets an email at every step, and a reminder before the appointment by email and, if you want, by SMS.
Emails at every step
Request, confirmation, change, cancellation, reminder and thank-you. You change every text yourself.
SMS reminders
Through your own SMSAPI.bg account, in Latin letters for a lower price and never at night.
Google Calendar
Appointments appear in the team member’s Google Calendar, and anything busy there is blocked for booking.
You see what was sent
A list of all emails and SMS with their status, and a check of the SPF and DMARC records of your domain.
Payments and documents
Paid in advance, with the right documents
Ask for payment at booking, by card or by bank transfer, and issue invoices and the documents of Ordinance N-18 from the same place.
Card payments
Through Stripe or through your bank with BORICA. The money goes straight to your account.
Invoices
Invoices, credit and debit notes and proforma invoices with your numbering, also for businesses not registered for VAT.
Ordinance N-18
A sales document for every online payment and the monthly audit file for the NRA, made by the system.
Bank transfer
The client gets the IBAN and the amount, and you mark the payment as received with one click.
Marketing
Clients who come back
Tools that bring clients back without paid ads, all inside the booking system.
Discount codes
In % or in euro, for a period, for chosen services and a set number of uses.
Gift vouchers
Create a voucher for an amount and print it as a PDF. The client books online with its code until the amount runs out.
Packages and visit cards
Several visits at one price, paid once. The client books each visit online with a code.
Birthday and next visit
A greeting on the birthday and an invitation to book again when it is time.
Mobile app
The business in your pocket
Tickabell for Business on iPhone and Android, for the owner and for every team member, connected to your website with a QR code.
A notification for each booking
New requests come to the phone and are confirmed with one tap.
Today and calendar
The coming appointments, booking and blocking time, moving an appointment.
Own schedule and services
Each person changes their own hours, days off, prices and portfolio from the phone.
Management
The owner also manages the team, the services and the settings of the website.
Analytics
Numbers that help you decide
See how the business is doing for any period, compared with the previous one.
Revenue and occupancy
Expected revenue, bookings, occupancy, cancellations and average booking value.
Where bookings come from
Booked online by the client or by the team, new and returning clients.
Busiest times
Which days and hours are full and when there is room for more.
Ratings
The average rating and every comment, with the option to hide spam.
Data and security
Your clients stay yours
Tickabell runs on your website. The appointments and the clients’ data are kept on your hosting, not on a platform.
Two-step sign-in
A code by email or an authenticator app, required for administrators if you wish.
Personal data
Erase a client’s data on request, delete old data automatically and download everything as one ZIP file.
Protection from spam
A hidden trap field, a limit on attempts and Cloudflare Turnstile if you want it.
Own login page
The team signs in through a page in your website’s design, at an address you choose.
On your website
Works with WordPress, and if you have no website, we make one
Your WordPress website
Tickabell is a WordPress plugin. It works with Divi, Elementor and block themes, and takes your colours.
A new website in one day
No website? We make one with online booking for 340 € one-off incl. VAT, with the first month included.
Help when you need it
A setup wizard, a Help Centre with screenshots of every screen and support in Bulgarian and English.
Questions
Questions about the features
Are all the features in the price?
Yes. There is one plan with every feature, for 36 € a month or 360 € a year incl. VAT. Only SMS and card payment fees are paid separately, directly to the companies that provide them.
Do I need a website?
Tickabell works inside a WordPress website. If you do not have one, we make you a website with online booking in one day, for 340 € one-off incl. VAT.
Is there a limit on team members, services or bookings?
No. Add as many team members, locations, services and bookings as your business needs, at the same price.
Does it work for my type of business?
Tickabell is made for every business that works by appointment: salons, practices, studios, garages, courts, schools and more. See the pages by industry.
Where is my clients’ data kept?
On your website, on your hosting. Tickabell does not see your appointments and clients; the plugin only checks the licence and the updates.
Is there an app?
Yes. Tickabell for Business for iPhone and Android, for the owner and every team member, is included in the price.
A demo with your services
30 minutes on site or online. We show you how your clients will book. No obligation.